Customer Support

Get in touch with our Customer Support via e-mail at: ctl-europe@immunospot.eu

• Fast response time: many problems can be resolved remotely within 24 hours.
• Dedicated Support Staff with skilled and trained technicians
• Talk to a Human Representative during business hours
• Onsite repairs within days
• We provide hardware/software support
• We provide remote and onsite training
• We provide assay/kit support
• Your instrument can do more than you think. Inquire about your image analysis needs.

CTL Remote Help/QuickSupport

• Please click the following link to download the CTL Support module to your computer:
  CTL Teamviewer QuickSupport Remote Help
• Once the download has finished, execute the file. If asked for elevated permissions, please allow so.
• The software will open a small window, presenting you with an ID number and a randomly generated password.
• Provide this ID and password to the technician/scientist you are in contact with at CTL (either by phone or email).
• CTL's support technician or scientist will then be able to connect remotely to your analyzer/computer for support.
• Once remote support has finished and you no longer need our assistance, close the CTL QuickSupport program to secure your computer.

CTL Meeting/Presentation

• Please click the following link to download the CTL Meeting software to join the meeting:
  CTL Teamviewer QuickMeeting
• Once the download has finished, execute the file. If asked for elevated permissions, please allow so.
• The software will open a small window, presenting you with an opportunity to enter your name and your meeting ID (which will be provided to you by CTL's Presenter).
• Once you've joined the meeting room, the meeting will start at the scheduled time or once all attendees have successfully joined.